Privacy Policy

This policy explains what information Bathroom Renovation St Kilda collects through bathroomrenovationstkilda.com.au, why we collect it, where it is kept and how you can ask to see, correct or remove it. We handle personal information in line with the Australian Privacy Principles and collect only what we need to respond to your bathroom renovation enquiry.

Reference: subway-tiled shower wall with a recessed niche

01 — WHAT WE COLLECT

Contact details and project information you choose to send through our enquiry form, plus basic technical data needed to deliver the website.

02 — WHY WE USE IT

To reply to your enquiry, discuss your bathroom, ensuite or laundry project and prepare a response to a quote request. Not for automated marketing.

03 — WHERE IT IS KEPT

Enquiries are stored privately within this website’s WordPress installation. They are not sold, and they are not passed automatically to marketing or payment services.

SECTION 1 — COLLECTION & USE

Information you send us

Enquiries and quote requests

When you use the form on our Contact page or start from Request a Free Quote, we receive the details you enter. That typically includes your name and how to reach you, your suburb, and a description of the work you have in mind, such as the type of room, your budget range and preferred timing. Only provide what you are comfortable sharing; the more we know about the room, the more useful our reply can be.

Photos and follow-up correspondence

If you later send photos of your existing bathroom, shower or laundry while we discuss your project, we use them only to understand the space and the work involved. Images of your home are treated with the same care as your contact details and are not published on this website without your permission.

How the information is used

We use your information to respond to your enquiry, ask follow-up questions about your renovation and keep a record of our conversation. We do not add you to automated marketing lists, and we do not take payments through this website. We may disclose information where the law requires it.

SECTION 2 — THE WEBSITE ITSELF

Storage, cookies and technical data

Where enquiries are stored

Form submissions are saved within the WordPress installation that runs this website and can be viewed only by people who administer it. We take reasonable steps to protect that information from misuse, loss and unauthorised access, and we delete or de-identify enquiries once they are no longer needed.

Cookies and site analytics

Like most WordPress websites, this site may set small functional cookies needed for it to work properly. Where visitor statistics are collected, they are used in aggregate to understand which pages and guides are useful, not to identify individual visitors. You can block or clear cookies in your browser settings at any time.

Third-party content

Some reference photographs on this website are delivered from external image services. When your browser loads them, those services receive standard technical request information such as your IP address and browser type, under their own privacy policies.

SECTION 3 — YOUR CHOICES

Access, correction and complaints

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete an enquiry you no longer want us to keep. Send the request through our Contact page and include enough detail for us to find your enquiry.

If you have a concern about how your information has been handled, tell us through the same form and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

We may update this policy when the way the website works changes. The version published on this page is the current one.